Refund policy

Last updated: August 29, 2026

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, merchandise must be:

* Unworn, unwashed, and unused

* Free from stains, odors, pet hair, deodorant marks, and other signs of wear

* In the same condition in which it was received

* Returned with its original tags and packaging, when applicable

* Accompanied by the receipt or other proof of purchase

Items that have been worn, washed, altered, damaged after delivery, or returned outside the 30-day period will not be accepted.

 

Starting a Return

To request a return, email jlsignaturecreations@yahoo.com with your order number and reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.

Please do not send merchandise to the address shown on the original shipping label unless instructed to do so.

Return Shipping

Customers are responsible for return-shipping costs when returning an item because of sizing, fit, color preference, or a change of mind. If we provide a prepaid return label, its cost may be deducted from the approved refund.

JL Signature Creations will cover reasonable return-shipping costs when an item is defective, damaged upon arrival, or incorrect because of an error on our part.

Original shipping charges are nonrefundable unless the return results from an error by JL Signature Creations or the entire order was defective or damaged upon arrival.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us at jlsignaturecreations@yahoo.com within 7 days of delivery.

Include your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and work to provide an appropriate resolution.

Nonreturnable Items

The following items cannot be returned:

* Personalized or specially customized products

* Items marked final sale

* Gift cards

* Items that have been worn, washed, used, altered, or damaged after delivery

* Items returned without prior authorization

Regular made-to-order apparel that has not been personalized may be returned when it meets all other eligibility requirements stated in this policy.

Sale Items

Items specifically marked “Final Sale” cannot be returned. A discounted price alone does not make an item final sale unless it was clearly identified as such before purchase.

Exchanges

We do not process direct exchanges at this time. To obtain another size or product, request a return for the original item. Once the return is approved, place a new order for the desired item.

Refunds

We will notify you after your return has been received and inspected. If approved, the eligible refund will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at jlsignaturecreations@yahoo.com.

Cancellations

Because our products are prepared to order, cancellation requests must be submitted within 15 minutes of placing the order. After that period, production may have begun and cancellation cannot be guaranteed. Orders that have shipped cannot be canceled and must follow the return process described above.

Contact

For questions concerning returns or refunds, contact:

JL Signature Creations:

jlsignaturecreations@yahoo.com